Visual Workflow Builder
Design conversation logic as a directed graph of capability nodes. Connect intent capture, fact collection, routing conditions, and API actions — visually, without writing prompts.
- Directed graph editor with typed node connections
- Conditional routing on intent, entities, and API results
- Fallback and escalation path configuration
- Reusable capability module attachment
Simulation Engine
Every workflow in KX Axis runs in a simulation environment before deployment. Provide synthetic user inputs and the engine executes the full flow — surfacing dead ends, missing fallbacks, and unreachable states.
- End-to-end flow execution against synthetic inputs
- Real-time node decision and routing inspection
- External API call stubbing for local testing
- Simulation report export for team review
Progressive Intent Constraint
The agent treats intent as a probability space that narrows as evidence accumulates. Low-probability paths are pruned as certainty increases — reducing error surface at every turn.
- Multi-hypothesis intent tracking across turns
- Confidence-threshold-based path pruning
- Bounded inference within workflow scope
- Audit trail of every routing decision
Omnichannel Deployment
Build once, deploy everywhere. A single workflow definition deploys to chat, SMS, email, voice, and API — with consistent behavior across all surfaces.
- Web chat, SMS, email, voice, and API channels
- Single workflow definition, every channel
- Change logic once, propagate everywhere
- Per-channel configuration where needed
Capability System
Capabilities are discrete, reusable cognitive modules. Define a lead qualification or scheduling behavior once — then compose it into any workflow without duplication.
- Modular capability library: intent, facts, Q&A, scheduling
- Attach capabilities to any workflow node
- Update a capability once, propagate everywhere
- Custom capability development via API
Outcome Analytics
Measure what matters. Define what success looks like per workflow and track it per conversation, per cohort, per time period. Know exactly where outcomes succeed or fail — and why.
- Per-workflow outcome definition and tracking
- Conversation-level success and failure analysis
- Drop-off identification by node and routing path
- Exportable data for downstream analytics